Shop by Categories

Terms & Conditions – Fresho Life

Effective Date: 5 October 2026

Welcome to the Fresho Life website. These Terms & Conditions govern your access to and use of our website and your purchase of products from us. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Fresho Life

FRESHO LIFE
Perumpuzha P.O.
Kollam, Kerala – 691504, India

Phone: +91 9567674242 / +91 9567674342
Email: fresholifeindia@gmail.com

Fresho Life offers food products including spices and masala powders, pickles, traditional foods and snacks, dry fruits, nuts, and other related food products through its website.

2. Use of the Website

By using our website, you agree that you will:

Provide accurate and complete information when placing an order or creating an account.
Use the website only for lawful purposes.
Not attempt to interfere with, damage, or gain unauthorized access to the website or its systems.
Not use the website to engage in fraudulent, abusive, or unlawful activities.
Not copy, reproduce, modify, or commercially exploit website content without our written permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities, ingredients, and other information displayed on the website are accurate.

However:

Product images are for representation purposes and actual packaging or appearance may vary.
Colors may appear slightly different depending on your device or screen.
Product availability may change without prior notice.
Minor variations may occur in natural or traditionally prepared food products.
Product weights and quantities are subject to the specifications stated on the product page.

If there is an error in product information, we reserve the right to correct it and, where appropriate, contact the customer before processing the order.

4. Food Products and Allergies

Customers are responsible for reviewing the product information, ingredients, and applicable allergen information before placing an order.

Some products may contain or come into contact with ingredients that can cause allergies or sensitivities.

If you have a food allergy, intolerance, dietary restriction, or other concern, please contact Fresho Life before purchasing the product.

Fresho Life shall not be responsible for an allergic reaction resulting from a customer's failure to review applicable product information or communicate a known allergy where such information is reasonably available.

5. Product Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to display accurate pricing. However, if a pricing or listing error occurs, Fresho Life reserves the right to correct the error.

If an order has been placed at an incorrect price due to a technical or listing error, we may contact the customer regarding the correct price or cancel the affected order and provide an applicable refund.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order is subject to product availability and successful payment or other applicable payment conditions.

Fresho Life reserves the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Delivery limitations
Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been successfully received, any applicable refund will be processed through the relevant payment method or payment provider.

7. Payment

Payments may be processed through third-party payment service providers.

You agree to provide valid and accurate payment information when making a purchase.

Fresho Life does not guarantee uninterrupted availability of third-party payment services and is not responsible for temporary payment-provider failures beyond our reasonable control.

We do not request or ask customers to share their complete card PIN, CVV, OTP, password, or other confidential authentication credentials through email, phone calls, or messages.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe communicated on the website or during checkout.

Delivery times may vary depending on:

Delivery location
Product availability
Courier or logistics partner
Weather conditions
Holidays
Transportation disruptions
Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information. Fresho Life shall not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Cancellation, Returns and Refunds

Order cancellation, returns, replacements, and refunds are subject to Fresho Life's applicable Shipping, Cancellation & Return/Refund Policy.

Because many of our products are food items, certain products may not be eligible for return once delivered, particularly where return could affect product safety, quality, hygiene, or freshness.

If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us within the timeframe specified in our applicable return/refund policy and provide the requested order details and supporting photographs where applicable.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate order and delivery information.
Checking the order details before confirming a purchase.
Following product storage and usage instructions.
Storing food products according to the instructions provided on the product packaging.
Checking applicable ingredients and allergen information before consumption.
Ensuring someone is available to receive the order where required.

Once products have been delivered, customers should follow the storage and handling instructions provided with the product.

11. Intellectual Property

All content appearing on the Fresho Life website, including but not limited to:

Logos
Brand names
Product images
Photographs
Graphics
Text
Designs
Website layouts
Icons
Videos
Marketing materials

is owned by or licensed to Fresho Life and is protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial purposes only.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission from Fresho Life.

12. User Reviews and Feedback

If the website allows customers to submit reviews, feedback, photographs, comments, or other content, you agree that:

The information provided should be truthful and based on your genuine experience.
You must not submit unlawful, abusive, defamatory, misleading, offensive, or fraudulent content.
You must not submit content that infringes another person's intellectual-property or privacy rights.

Fresho Life reserves the right to remove content that violates these requirements or is otherwise inappropriate.

13. Third-Party Services and Links

The website may use or link to third-party services such as payment gateways, delivery partners, analytics services, social-media platforms, or other external websites.

Fresho Life does not control third-party websites or services and is not responsible for their availability, content, security, privacy practices, or terms.

Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device or browser

Website maintenance, technical problems, service-provider failures, or circumstances beyond our reasonable control may temporarily affect availability.

15. Limitation of Liability

To the extent permitted by applicable law, Fresho Life shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or inability to use the website.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Fresho Life shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, epidemics, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

17. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Changes to These Terms

Fresho Life may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to these Terms & Conditions or transactions with Fresho Life shall be subject to the jurisdiction of the competent courts in Kollam, Kerala.